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Dutalk Feedback

 

Feedback - Overview

Feedback represents your permanent reputation as an Dutalk member. It's made up of comments and ratings left by other Dutalk members you've bought from and sold to. These comments and ratings, along with your overall Feedback Score, are available in your Feedback Profile.

How Feedback works
For each transaction, buyers and sellers can rate each other by leaving Feedback. Feedback consists of a rating (positive, negative, or neutral), and a short comment. These ratings are used to determine Feedback Scores.

  • A positive rating increases the Feedback Score by one point.

  • A neutral rating leaves the Feedback Score the same.

  • A negative rating decreases the Feedback Score by one point.

Each member may affect your score by one point (positive or negative) per transaction. However, to make sure that repeat Feedback is calculated in the Feedback Score, the new transaction the member is leaving Feedback for must end in a separate week. For Feedback, Dutalk defines a week as Monday through Sunday, Pacific Time.

For example, a buyer wins an item on Tuesday, then receives it and gives the seller positive Feedback on Thursday. If the buyer wins another item that week with the same seller, the Feedback the buyer leaves will not count toward the seller's Feedback Score. But if the buyer wins another item the following Tuesday, the Feedback will count toward the seller's Feedback Score.

Repeat Feedback submitted before early February 2008 does not affect Feedback Scores. Repeat Feedback submitted once a week counts toward members' Feedback scores starting in February 2008.

Feedback tips

  • You cannot remove Feedback comments you have left, so be sure to leave only fair and factual comments and ratings that relate to a specific transaction you had with your trading partner.

  • Usually a high Feedback Score is a good sign, but you should always check your trading partner's Feedback Profile to read comments and look for negative remarks.

  • Contact your trading partner to try to resolve any issues before leaving neutral or negative Feedback.

  • You must be a registered member to leave Feedback. You may leave Feedback on the items you purchased as a guest after you register .

Finding a Member's Feedback

Before you bid on an item or buy it with Buy It Now, it's a good idea to check the seller's Feedback Profile to view their Feedback ratings and comments. Sellers may also want to view a buyer's Feedback Profile to see how reliable the buyer has been in the past.

To check the Feedback Profile for a particular member, click the Feedback Score next to the member's User ID.

If you know the member's user ID you can also access their Feedback Profile using the Find Feedback page.

Usually, a high Feedback Score and percentage is a good sign, but reviewing the member's Feedback Profile can give you a more complete picture of the member's trading experience.

Feedback Scores and Your Reputation

When you understand how the numbers in a member's Feedback Profile are calculated, it's easier to evaluate a member's reputation. You can view a member's Feedback Profile by clicking the number in parentheses next to their user ID.

The Feedback Score is one of the most important pieces of a Feedback Profile. It's the number in parentheses next to a member's user ID, and is also located at the top of the Feedback Profile. Next to the Feedback Score, you may see a star. Feedback stars are awarded to Dutalk members for achieving 10 or more Feedback points.

For each transaction, buyers and sellers can rate each other by leaving Feedback. Feedback consists of a rating (positive, negative, or neutral), and a short comment. These ratings are used to determine Feedback Scores.

  • A positive rating increases the Feedback Score by one point

  • A neutral rating leaves the Feedback Score the same

  • A negative rating decreases the Feedback Score by one point

In other words:

  • If a member leaves one neutral rating and one positive rating, it will affect the Feedback Score by +1.

  • If a member leaves three negative ratings and one positive rating during the same week, the Feedback will affect the Feedback Score by -1.

Feedback Stars

    Feedback stars are awarded to Dutalk members for achieving 10 or more Feedback points. Feedback stars are displayed next to the member's User ID.

    Members receive:

    • +1 point for each positive comment and rating

    • 0 points for each neutral comment and rating.

    • -1 point for each negative comment and rating.

    Here's what the different stars mean:
    one star ( ) = 0 to 9 points
    two stasr ( ) = 10 to 19 points
    three stars ( ) = 20 to 39 points
    four stars ( ) =40 to 79 points
    five stars ( ) = 80 to 199 points
    one diamond ( ) =200 to 399 points
    two diamonds ( ) = 400 to 799 points
    three diamonds ( ) = 800 to 999 points
    four diamonds ( ) = 1,000 to 2,999 points
    five diamonds ( ) = 3,000 points or more

     

 

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